Mohamed al-Fayed, owner of Harrods, apparently uses interrogation techniques to reinforce an astonishing culture of fear and mistrust. These from The Times, 13 Feb 2005:
[He] uses a system of "anonymous sources" in the iconic Knightsbridge department store to keep tabs on his executive directors, according to internal documents.
Employees, nicknamed the "chairman’s ladies" internally, feed Fayed information, which he then uses to write memos imploring his management team to make changes.
Directors said they are often grilled when Fayed returns after a spell away. His executive suite includes a row of six smaller ante-rooms. When the chairman sends word, directors are made to wait alone in individual ante-rooms.
One former director said: "The system is designed to be intimidating. Fayed will wander in and out of the rooms, but you never know who is next door. If you answer a question, he will say that someone else - always anonymous in the next room - has said something different." [...]
Sometimes "informer’s memos" are delivered to executives. Arriving in brown envelopes, these begin: "I have been anonymously informed..." [...] One insider said: "Sometimes Fayed just sends the memo to the person concerned. Sometimes he sends it to everyone. It’s his way of exerting his control." [...] Others tell of a staff corridor called The Walk of Shame, where Fayed displays photos of all those who have been fired and catalogues their alleged wrong-doings.
(For the opposite approach, see Ricardo Semler.)